Charter 2013 Annual Report Download - page 20

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6
Internet Services
In 2013, residential Internet services represented approximately 27% of our total revenues. Approximately 94% of our estimated
passings have DOCSIS 3.0 wideband technology, allowing us to offer multiple tiers of Internet services with speeds up to 100
Mbps download to our residential customers. Our Internet services also include our Internet portal, Charter.net, which provides
multiple e-mail addresses, as well as variety of content and media from local, national and international providers including
entertainment, games, news and sports. Finally, Charter Security Suite is included with Charter Internet services and protects
computers from viruses and spyware and provides parental control features.
Accelerated growth in the number of IP devices and bandwidth used in homes has created a need for faster speeds and greater
reliability. Charter is focused on providing services to fill those needs. In 2013, we reintroduced an in-home WiFi product
permitting customers to lease a high performing wireless router to maximize their wireless Internet experience. Our base Internet
speed offering is 30 Mbps download and we offer speeds up to 100 Mbps in all of our markets. As we complete the all-digital
initiative, we expect to increase our minimum offered Internet speed to 60 Mbps, and 100 Mbps in certain markets, with the ability
to go faster.
Voice Services
In 2013, residential voice services represented approximately 8% of our total revenues. We provide voice communications services
primarily using VoIP technology to transmit digital voice signals over our network. Charter Voice includes unlimited nationwide
calling, voicemail, call waiting, caller ID, call forwarding and other features. Charter Voice also provides international calling
either by the minute or through packages of minutes per month. For Charter Voice and video customers, caller ID on TV is
available.
Commercial Services
In 2013, commercial services represented approximately 10% of our total revenues. Commercial services offered through Charter
Business, include scalable broadband communications solutions for businesses and carrier organizations of all sizes such as Internet
access, data networking, fiber connectivity to cellular towers and office buildings, video entertainment services and business
telephone services.
• Small Business. Charter offers small businesses (1 - 19 employees) services similar to our residential offerings
including a full range of video programming tiers and music services, coax Internet speeds up to 100 Mbps
downstream and up to 7 Mbps upstream in its DOCSIS 3.0 markets, a set of business cloud services including web
hosting, e-mail and security, and multi-line telephone services with more than 30 business features including web-
based service management.
• Medium Business. In addition to its other offerings, Charter also offers medium sized businesses (20-199 employees)
more complex products such as fiber Internet with symmetrical speeds of up to 1 Gbps and voice trunking services
such as Primary Rate Interface ("PRI") and Session Initiation Protocol ("SIP") Trunks which provide higher-capacity
voice services. Charter also offers Metro Ethernet service that connects two or more locations for commercial
customers with geographically dispersed locations with speeds up to 10 Gbps. Metro Ethernet service can also
extend the reach of the customer's local area network or "LAN" within and between metropolitan areas.
• Large Business. Charter offers large businesses (200+ employees) with multiple sites more specialized solutions
such as custom fiber networks, Metro and long haul Ethernet, PRI and SIP Trunk services.
• Carrier Wholesale. Charter offers high-capacity last-mile data connectivity services to wireless and wireline carriers,
Internet Service Providers ("ISPs") and other competitive carriers on a wholesale basis.
Sale of Advertising
In 2013, sales of advertising represented approximately 4% of our total revenues. We receive revenues from the sale of local
advertising on satellite-delivered networks such as MTV®, CNN® and ESPN®. In any particular market, we generally insert local
advertising on up to 40 channels. We also sell advertising on our Internet portal, Charter.net. In most cases, the available advertising
time is sold by our sales force, however in some cases, we enter into representation agreements with contiguous cable system
operators under which another operator in the area will sell advertising on our behalf for a percentage of the revenue. In some
markets, we sell advertising on behalf of other operators.