APC 2011 Annual Report Download - page 47

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REGISTRATION DOCUMENT 2011 SCHNEIDER ELECTRIC 45
SUSTAINABLE DEVELOPMENT
2
SUSTAINABLE DEVELOPMENT AT THE HEART OF OUR STRATEGY
Open dialogue with stakeholders
Stakeholder Dialogue Department
Customers •Quarterly customer satisfaction surveys
•Online publication of environmental
information on products
•EcoXperts Program
Quality, Customer Satisfaction, Eco-design,
Energy Effi ciency & Solutions
Shareholders and investors •Quarterly telephone conferences to
present results, meetings and plenary
meetings
•Regular meetings with individual
shareholders
•Quarterly newsletters to shareholders
Investor relations
Suppliers •Purchaser/supplier meetings
•Supplier’s day
•Supplier qualifi cation process
•Awareness raising on Global Compact
challenges
Purchases
Employees •Quarterly employee satisfaction surveys
•Labour-management relations with
personnel representation bodies
Human resources
ESG
analysts and investors(1) •Response to ratings questionnaires
•Individual meetings
•Response to questions
Sustainable development
Research centres and businesses •Collaborative approach, creation and
participation in competitiveness cluster
initiatives, R&D programs, university
chairs and professional associations
R&D and Activities
Communities, NGOs •Community programs
•Partnerships with local NGOs
BipBop Foundation and Program
Civil society •Participation in working groups and
local and international organisations on
challenges within our industry
According to subject and audience
All •Quarterly Planet & Society Barometer
newsletter
Sustainable development
(1) Environment, Social and Governance