Microsoft 2013 Annual Report Download - page 16

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Please find page 16 of the 2013 Microsoft annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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Enterprises can elect to either acquire perpetual licenses or, under the Enterprise Subscription Program, can acquire non-
perpetual, subscription agreements for a specified time period (generally three years). Online Services are also available
for purchase through the enterprise agreement and subscriptions are generally structured with three year terms.
CUSTOMERS
Our customers include individual consumers, small- and medium-sized organizations, enterprises, governmental
institutions, educational institutions, Internet service providers, application developers, and OEMs. Consumers and small
and medium-sized organizations obtain our products primarily through distributors, resellers, and OEMs. No sales to an
individual customer accounted for more than 10% of fiscal year 2013, 2012, or 2011 revenue. Our practice is to ship our
products promptly upon receipt of purchase orders from customers; consequently, backlog is not significant.
EMPLOYEES
As of June 30, 2013, we employed approximately 99,000 people on a full-time basis, 58,000 in the U.S. and 41,000
internationally. Of the total, 37,000 were in product research and development, 26,000 in sales and marketing, 21,000 in
product support and consulting services, 6,000 in manufacturing and distribution, and 9,000 in general and administration.
Our success is highly dependent on our ability to attract and retain qualified employees. None of our employees are
subject to collective bargaining agreements.
AVAILABLE INFORMATION
Our Internet address is www.microsoft.com. At our Investor Relations website, www.microsoft.com/investor, we make
available free of charge a variety of information for investors. Our goal is to maintain the Investor Relations website as a
portal through which investors can easily find or navigate to pertinent information about us, including:
• our annual report on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, and any
amendments to those reports, as soon as reasonably practicable after we electronically file that material with or
furnish it to the Securities and Exchange Commission (“SEC”);
• information on our business strategies, financial results, and key performance indicators;
• announcements of investor conferences, speeches, and events at which our executives talk about our product,
service, and competitive strategies. Archives of these events are also available;
• press releases on quarterly earnings, product and service announcements, legal developments, and
international news;
• corporate governance information including our articles, bylaws, governance guidelines, committee charters,
codes of conduct and ethics, global corporate citizenship initiatives, and other governance-related policies;
• other news and announcements that we may post from time to time that investors might find useful or interesting;
and
• opportunities to sign up for email alerts and RSS feeds to have information pushed in real time.
The information found on our website is not part of this or any other report we file with, or furnish to, the SEC.