Sysco 2014 Annual Report Download - page 3

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Products
Expanding our offerings
through a customer-centric
innovation program
Our customers depend on Sysco
tokeep them at the forefront of
food service trends. Our category
management initiative provides a
platform for product innovation by
working more closely with our supplier
partners to understand customer
trends. In addition, we have the fresh,
local and sustainably-produced prod-
ucts customers want to respond to
changing consumer food trends.
Productivity
Continuously improving
productivity in all areas
ofour business
While continuous productivity improve-
ment is a foundation of Sysco’s culture,
we strive for functional excellence in
order to serve our customers better.
Technology that provides our talented,
loyal workforce with advanced tools
is a key driver of change across the
company. Our routing optimization
project is resulting in reduced routes
and miles driven, while improving
on-time deliveries.
Partnerships
Profoundly enriching
theexperience of doing
business with Sysco
Sysco’s “Customers 1st” initiative
enables more proactive engagement
with our customers to enhance the
experience of doing business with Sysco.
Enhancements identified include a new
on boarding process that incorporates
ongoing touch points to strengthen
customer relationships, and an updated
business review process that offers
improved tools and resources.
11
Our CatMan Xpress
initiative launched a dedi-
cated team that provides
added support and com-
munications to enhance
theCategory Management
experience for customers.
Whatever their size, when our customers
need it, we deliver – from a special tortilla
mix for a large national chain to delicacies
such as huitlacoche, red vermillion snapper
or lamb necks used by star chef Hugo
Ortega in his Houston restaurants.
Working with a supplier
partner, Sysco has introduced
an exclusive non-GMO,
zero trans fat sunflower oil.
In one of our U.S. Broadline
markets, a successful pilot
program increased the amount
of materials recycled in our
operations by 75%. We are
now adopting the program
nationwide, a move that
will also reduce costs.
Sysco’s Louisiana Foods distributes more
than one million pounds of fresh seafood
annually from the Gulf of Mexico under
thenon-profit program, Gulf Wild.
® Each
fishbears a tag signifying it was caught
responsibly and can be tracked to
its source.
1,000,000lbs “My Sysco Truck” is a new program
designed to allow customers, sales
associates and dispatchers to see
the real-time location of the trucks
delivering Sysco orders.