Verizon Wireless 2013 Annual Report Download - page 9

particularly in underserved communities. In the area of education,
for example, we are focused on how to incorporate mobile
and broadband technologies into classrooms in a way that
improves how students learn and teachers teach. In February
2014, Verizon appeared with President Obama and several tech
companies to announce an investment in education of up to
$100 million in cash and in-kind services over the next three years.
We will extend the success of some of our existing programs
on technology training for teachers and our app development
program, while also leveraging the work of our employees
and partners in education.
The “Powerful Answers” business model is also reflected in our
approach to managing our employees. We invested more than
$275 million in training, development and tuition assistance
in 2013 to hone our employees’ skills, earning us a spot in Training
magazine’s “Hall of Fame” for development. In turn, we encourage
our employees to invest in the communities we serve through
matching contributions and volunteer incentives. In 2013, our
people donated 428,000 hours of volunteer service and $25.3
million in donations, including the Verizon match, to nearly 15,000
nonprofits around the world.
You can read more about our Powerful Answers initiatives
on our 2014 Annual Review web portal at verizon.com/investor/
annualreports and in our Corporate Responsibility Supplement
at responsibility.verizon.com.
CUSTOMER-FOCUSED CULTURE
So we begin 2014 with great momentum, with the networks,
platforms and solutions to spread innovation on a massive scale.
Our challenge now is to leverage the power of these tools to make
customers’ lives better, help businesses be more productive and
transform society in ways we never thought possible.
With full ownership of Verizon Wireless and an explosion of
innovation across our business, 2014 has the potential to be
a transformational year for Verizon in our drive to be a globally
connected solutions provider. But to succeed as a market leader
in 2014, we need to do what we did in 2013: deliver consistent
results and great service … every day, every month, every quarter.
In the end, building an enduring company all comes back to
customers, which is why—no matter how lofty our ambitions—we
continually remind ourselves of the opening line of the Verizon
Credo: “We have work because our customers value our high-
quality communications services.”
Our employees are dedicated to translating that commitment
into actions that earn our customers’ loyalty every time we
come to work.
I’m grateful to our Board of Directors for guiding and supporting
our drive to be one of the world’s essential companies. I know I
speak for thousands of Verizon employees when I say how excited
we are to be part of a company with such enormous capacity to
make a difference in the world. And when we combine Verizon’s
technology with the passion and ingenuity of our people to deliver
powerful answers to the challenges of our customers and our
society, I am confident that no one in the world can beat us.
Lowell McAdam
Chairman and Chief Executive Officer
Verizon Communications Inc.
7
VERIZON COMMUNICATIONS INC. 2013 ANNUAL REPORT
4.2
4.7
5.3
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FiOS Video
Subscribers
()
$13.6 $14.0 $14.7
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Wireline Consumer
Retail Revenues
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$16.2 $16.2 $16.6
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Capital Expenditures
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