Sysco 2010 Annual Report Download - page 16

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B E H I N D E V E R Y S Y S C O C U S T O M E R . . .
Focusing on
our customers
makes us
successful
Our ultimate measure of success is the quality of
thedining experience enjoyed by our customers,
like this family at the San Diego Zoo, where Sysco is
a supplier of a variety of food and non-food products.
Reliable delivery is
keyfor Carnival Cruise
Lines, a Sysco customer
in San Diego and other
markets. Once the ship
pulls out of port, there is
no turning back to pick
up a last-minute item.
Scripps Mercy Hospital,
the largest hospital sys-
tem in San Diego County,
has eliminated paper
lining on its trays as a
result of a new “non-slip”
tray supplied by Sysco.
The result is a savings of
8.5 tons of paper across
the hospital system.
14 Sysco Corporation
Hotel Grand Pacific in Victoria, British Columbia
has been a Sysco customer for more than 20 years.
We provide not just food, but glassware and other
quality supplies for the four-diamond hotel’s
restaurant and bar.
In good times and in tough times, the quality of Sysco’s customer relationships
is what keeps us at the forefront of the industry. We are committed to maintain-
ing that quality and becoming even easier to work with going forward.
Our marketing associates work hand-in-hand with our customers to help their
businesses succeed by providing the right products and services. In addition,
every day we sit down with customers to conduct business reviews that identify
areas for reducing costs, increasing sales, retaining employees or attracting new
customers. In short, we are more than a supplier to these customers – we are a
trusted advisor. This approach has been a key contributor to our ability to retain
and grow our market share.
Our business transformation process will only make this relationship better,
byenabling us to better serve customers whose business footprints extend
acrossmultiple Sysco operating companies, and by using technology to shortcut
repetitive ordering processes. Most of all, it will allow our marketing associates
tocontinue to focus on what they do best – helping our customers succeed.