APC 2012 Annual Report Download - page 46

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2012 REGISTRATION DOCUMENT SCHNEIDER ELECTRIC44
SUSTAINABLE DEVELOPMENT
2SUSTAINABLE DEVELOPMENT ATTHEHEART OF OUR STRATEGY
Stakeholder Dialogue Department
Customers • Quarterly customer satisfaction surveys
• Online publication of environmental information on products
Quality, Customer Satisfaction
andEco-design
Financial • Quarterly telephone conferences to present fi nancial results,
meetings and plenary meetings
• Regular meetings with individual shareholders
• Quarterly newsletters to shareholders
• Quarterly telephone conferences to present extra-fi nancial results
• Response to extra-fi nancial ratings questionnaires
• Individual meetings with SRI analysts
• Response to SRI analysts’ questions
Investor Relations and sustainable
development
Partners • Purchaser/supplier meetings
• Supplier’s day
• Supplier qualifi cation process
• Raising awareness about the challenges of the Global Compact and
ISO26000
• EcoXperts Program
• Participation in the Working Commissions and Groups on sustainable
development of professional groups
Purchasing, Energy
Effi ciency&Solutions and sustainable
development
Social • Quarterly employee satisfaction surveys
• Social dialogue with employee representation bodies
Human resources
Technical • Collaborative approach, creation and participation in competitiveness
cluster initiatives, R&D programs, university chairs and professional
associations
• Active participation in international standardization bodies
• PEP ecopassport program
R&D and Activities and Environment
Institutional • Adhesion to and promotion of the Global Compact
• Relationships with authorities, legislators and the European
Commission, especially in the fi eld of energy effi ciency
Sustainable development, Purchasing
and Infl uence
Civil society • Participation in working groups and local and international
organizations on challenges within our industry
• Community programs
• Partnerships with local NGOs
According to subject and audience,
Foundation and BipBop program
All • Quarterly Planet&Society Barometer newsletter Sustainable development