Humana 2008 Annual Report Download - page 26

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Other
Captive Insurance Company
We bear general business risks associated with operating our Company such as professional and general
liability, employee workers’ compensation, and officer and director errors and omissions risks. Professional and
general liability risks may include, for example, medical malpractice claims and disputes with members
regarding benefit coverage. We retain certain of these risks through our wholly-owned, captive insurance
subsidiary. We reduce exposure to these risks by insuring levels of coverage for losses in excess of our retained
limits with a number of third-party insurance companies. We remain liable in the event these insurance
companies are unable to pay their portion of the losses.
Centralized Management Services
We provide centralized management services to each of our health plans and both of our business segments
from our headquarters and service centers. These services include management information systems, product
development and administration, finance, human resources, accounting, law, public relations, marketing,
insurance, purchasing, risk management, internal audit, actuarial, underwriting, claims processing, and customer
service.
Employees
As of December 31, 2008, we had approximately 28,900 employees, including 34 employees covered by
collective bargaining agreements. We believe we have good relations with our employees and have not
experienced any work stoppages.
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