Humana 2008 Annual Report Download - page 9

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Summary
Toward the beginning of this letter, we
cited 11 imperatives for success in the
emerging world of health benefi ts. Of
all of them, the one we consider most
important is to exhibit a passion for
the consumer. Whether through our
successful one-to-one retail approach to
much of our current business, or through
the kinds of innovative initiatives that
collectively form our vision of “health”
beyond health benefi ts, we are dedicated
to enhancing our industry-leading
commitment to consumers as unique
individuals, and to consumerism as a
game-changing business strategy in
health care.
As you think about Humana’s future,
we invite you to bear in mind the
following essentials:
• We are fi rmly and successfully
focused on the imperatives
necessary to continue to be
a long-term leader.
• We are ready for the new
political environment and eager
to partner with government
on proactive solutions to our
nation’s health policy problems.
• We are poised to achieve further
growth in revenue and earnings on
a short- and long-term basis in our
Medicare and Commercial businesses.
• We are a company dedicated to
reducing costs and improving health
through consumer engagement.
• We are a company that uses
technology to enable new products
and services, providing guidance
and total solutions for employers
and consumers.
• We are a company that uses
research and development to
foster constant innovation, positive
behavior change and disease
mitigation and prevention.
We welcome you to examine these
essentials in more detail in the report that
follows this letter, and we thank you for
the confi dence you’ve shown in our vision
and execution.
Sincerely,
David A. Jones, Jr.
Chairman of the Board
Signifi cant Stockholder
Michael B. McCallister
Director, President and
Chief Executive Offi cer
Signifi cant Stockholder
Michael B McCallister
2008 Annual Report 7
This letter contains forward-looking statements that are made pursuant to the safe harbor provisions
of the Private Securities Litigation Reform Act of 1995. Investors are advised to read the accompanying
Form 10-K which includes a discussion of risks and uncertainties.