Siemens 2012 Annual Report Download - page 59

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Quickly spotting a chance to move to the forefront of IT-supported services,
Peter Siegel put his trust in Siemens. “Close collaboration was an obvious
choice since Siemens had already been a reliable partner for years,” he recalls.
“We’ve been outfitting most of our machine tools with Siemens controls
for more than  years. For example, we’re currently using SIMODRIVE and
SINAMICS converters and SINUMERIK control systems.”
Competitive advantages thanks to Siemens technology
Siemens’ online services provide SW with a key competitive edge – beyond
maintenance and servicing. “Using a machine’s diagnostic data, we can
show customers how to increase their output by improving their processes,
for example,” explains Siegel. The payoff is closer customer relationships,
increased revenue and valuable ideas for new machine development. And
Siemens profits too: “ePS enables us to support our customers and our custom-
ers’ customers,” says Jochen Heinz. The result: new business opportunities for
everyone concerned.
 – SW equips most of its machine
tools with our SINUMERIK control
systems, which operate perfectly with
ePS Network Services.
 – Jochen Heinz from Siemens
(left) and Peter Siegel from SW have
been refining ePS Network Services
for many years.