Siemens 2012 Annual Report Download - page 64

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Secure and reliable processes create trust
Other SW customers are also on board. “Around % of our customers now rely
on ePS Network Services,” reports Peter Siegel, who’s now reaping the benefits
of his early commitment to the innovative services. “With ePS, we can keep
a close eye on machine status data and provide optimal customer support. The
online services have proven to be a decisive factor in generating long-term
customer loyalty over the past few years, helping us build up a solid customer
base.” So it’s no wonder that SW intends to further enhance its competiveness
in the areas of customer support, consulting and, above all, proactive services
that help manufacturers keep their production lines running smoothly.
Jochen Heinz, Siegel’s Siemens partner for many years, sees huge potential in
online equipment monitoring. “Using the system with machine tools has taught
us which algorithms, architectures and business models we need,” he says,
summing up his experience. “Precise, online equipment monitoring is important
for many Siemens customers. In the fields of industry, infrastructure, energy
and healthcare, there are already a large number of similar applications that
are making machines and systems more productive and more reliable.”
..//
..//-
 – Peter Siegel (left) still has lots of ideas
for SW’s online services. And Jochen Heinz,
his long-time Siemens partner, is happy to
hear them.
 – Still uncommon today, but probably
standard tomorrow: tablet computer access
to machine tool status data.