APC 2014 Annual Report Download - page 24

1OVERVIEW OF THE GROUP’S STRATEGY, MARKETS AND BUSINESSES
BUSINESSES, END-MARKETS AND CUSTOMER CHANNELS
Contractors
segments ranging from packaging to textiles, conveyors, materials
handling, hoisting and HVAC. Schneider Electric is the market
To design solutions tailored to end-users’ specific needs, leader in those segments. Schneider Electric works closely with
Schneider Electric works closely with contractors, small specialists almost 5,000OEMs.TheGroup leverages its expertise and
or generalist electricians, large companies that install equipment know-how to nurture these special partnerships. This is mainly
and systems. achieved through:
These partners bring value for end customers, first by advising an extensive knowledge of OEMs’ applications;
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them on the choice of solutions that best suit their needs, and then a continuous R&D effort to develop innovative, performant and
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by installing efficient systems. The main objective for cost-effective offers and solutions. In 2014, no fewer than
SchneiderElectric is to support them in the rapid development of 15brand new ranges were launched;
solutions and technologies for the residential market: lighting,
dedicated centers of excellence that offer the most competitive
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temperature and door management systems, recharging
solutions for new machines, in particular, pre-tested,
equipment for electric vehicles and renewable energy solutions.
pre-developed and personalized solutions;
In order to strengthen a relationship based on mutual trust and an international customer support to deliver high-performance
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added value, Schneider Electric partners actively with contractors, after-sales service worldwide;
providing technical training and support.
a dedicated program for multi-site and/or global OEMs that
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In this regard, the EcoXpert program aims to secure special enhances their ability to offer superior solutions on an
partnerships with certain contractors, with whom Schneider international level.
Electric shares all its expertise on renewable energy and energy
Other large end-users and global strategic accounts
efficiency solutions. The EcoXpert network is being developed in
many countries throughout the world.
Schneider Electric also addresses customers directly in a number
Systems integrators
of end-markets, including but not limited to:
Cloud & Finance, in which the Group provides comprehensive
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System integrators design, develop and support automation
solutions for customers within Internet Giants, Telecom,
systems to meet their customers’ needs for the performance,
Co-location, and Finance sub-segments;
reliability, precision and efficiency of their operations. By providing
global coverage and local contacts, they offer their clients a high in Healthcare, the Group serves hospitals, clinics, labs, and life
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degree of flexibility. sciences manufacturing;
Schneider Electric has considerably expanded its automation line Food & Beverage, in which the Group serves customers in
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up, giving systems integrators access to a powerful platform various types of food processing industries;
covering all areas of automation from field control to Manufacturing Mining, Minerals & Metals which includes customers in Mining,
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Execution Systems (MES). Cement, Metals, and other bulk materials;
Specialists
Oil & Gas, in which the Group provides integrated solutions and
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best in class systems, software and services to Oil Companies
To meet their customers’ growing demand for comfort, and EPCs, from Production to Processing and Supply Chain;
ergonomics and design, specialists (engineers, architects and in Utilities, the Group serves companies producing, delivering,
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design firms) are constantly looking for more efficient and better and/or selling electricity to customers;
integrated solutions for energy management, as well as for access Water & Waste Water includes customers across the entire
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control, security, and building automation. water cycle, from water resources to water distribution,
They are therefore essential partners for Schneider Electric’s sewerage and treatment.
growth, notably in the high-potential buildings and residential Schneider Electric has established a dedicated organization for
markets, which include the construction and renovation of global customers, so-called «global strategic accounts», with the
single-family homes and apartment buildings. purpose of developing privileged relationships with them. To meet
Schneider Electric provides many information and training tools for these customer expectations, the Group offers «preferred supplier
specialists, such as reserved exhibits, electrical installation guides, contracts» to ensure that they receive services of the highest
installation design software and training methods. quality.
End-users
This organization is based on short lines of communication and
decision-making, rapid mobilization of Group resources throughout
the world, and dedicated teams in which management is directly
involved.
Original Equipment Manufacturers
Schneider Electric serves 113 global customers including Apple,
Original Equipment Manufacturers (OEMs) continuously seek to BHP Billiton, EDF, ExxonMobil, Nestlé and Veolia Environnement.
improve machine price/performance and time-to-market in
22 2014 REGISTRATION DOCUMENT SCHNEIDER ELECTRIC