Toyota 2010 Annual Report Download

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Year ended March 31, 2010
Annual Report 2010
TOYOTA MOTOR CORPORATION
Purpose, Perspective and Passion
T
OYOTA MOTOR CORPORATIO
N

Table of contents

  • Page 1
    TOYOTA MOTOR CORPORATION Annual Report 2010 Purpose, Perspec tive and Passion

  • Page 2
    Contents

  • Page 3
    ... Commitment to Quality Business Overview Corporate Information Financial Section Investor Information Chairman' s Message Top Messages Chairman's Message President's Message Thoroughly Reaffirming Toyota' s Founding Principles Worldwide competition in the automotive industry is growing...

  • Page 4
    ... commitment to safety and customer satisfaction. These included public hearings in the United States and explanatory meetings in Japan and other countries with the support of related personnel from across the Company. During this time, I received constructive suggestions for improvement as well as...

  • Page 5
    ... promote the global and rapid reform of all business processes from the customer's point of view. As a result, amid the procurement of parts from developing countries and other advances of globalization in the automobile industry, we aspire to enhance our quality and service. TOYOTA ANNUAL REPORT...

  • Page 6
    ... of 2010, EDRs will be included in all Toyota vehicles distributed in the United States. We are also working to improve the data readout function. Furthermore, the use of existing remote communications functions such as G-BOOK will help create a mechanism for information collection that is linked to...

  • Page 7
    ..., Toyota is working closely with its dealers to promote safer driving by providing customers with comprehensive information regarding safety technology, safe driving methods, and other awareness tools that contribute to the safe use of vehicles. （ï¼"）Human Resource Development In July 2010, we...

  • Page 8
    Top Messages Special Feature Consolidated Performance Highlights Business Overview Corporate Information Financial Section Investor Information Reforging Bonds of Trust Special Feature TOYOTA ANNUAL REPORT 2010 6

  • Page 9
    ... model, is to provide services that maximize customer satisfaction when searching for, purchasing and owning a vehicle, with all stages supported by an information network system. Rather than just planning IT solutions and tools, we apply them across the entire business domain, including production...

  • Page 10
    ... Performance Highlights Business Overview Corporate Information Financial Section Investor Information Reforging Bonds of Trust Special Feature State-of-the-Art Developments for the Immense China Market Toward the Realization of Innovative Customer Relationships In 2004, GAC Toyota Motor Co...

  • Page 11
    ... Corporate Information Financial Section Investor Information Reforging Bonds of Trust Special Feature The e-CRB System Improves Customer Service and Employee Satisfaction We introduced the e-CRB system in August 2005. As a result, the daily recording of sales, CR and service staff activities...

  • Page 12
    ... Highlights Business Overview Corporate Information Financial Section Investor Information Reforging Bonds of Trust Special Feature Developing Products from the Customer' s Perspective in India' s High-Growth Market Development of New Compact Car Etios In recent years, the compact car market...

  • Page 13
    ...Business Overview Corporate Information Financial Section Investor Information Reforging Bonds of Trust Special Feature Etios Development High QDR Features at an Affordable Price High QDR features at an affordable price are indispensable in India. Toyota began developing its first B-segment car...

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    Top Messages Special Feature Consolidated Performance Highlights Consolidated Performance Highlights Business Overview Corporate Information Financial Section Investor Information Consolidated Performance Highlights TOYOTA ANNUAL REPORT 2010 12

  • Page 15
    ...Automotive Operations Top Messages Special Feature Consolidated Performance Highlights Financial Services Operations Business Overview Corporate Information Financial Section Investor Information Automotive Operations Other Business Operations Motorsports Activities Net revenues in Japan...

  • Page 16
    ...Messages Special Feature Consolidated Performance Highlights Financial Services Operations Business Overview Corporate Information Financial Section Investor Information Automotive Operations Other Business Operations Motorsports Activities Future Growth Strategy in Consideration of Issues...

  • Page 17
    ... IT platform, human resource development in management and other enhancements to the business platform to further develop groupwide compliance and risk management structures. Market Environment and Performance Summary In fiscal 2010, our financial services operations generated operating income of...

  • Page 18
    ...the field of telematics, we are developing G-BOOK/G-Link, an information service for onboard terminals, with other telematics services planned for China and other countries. Additional details available at URL Market Environment and Performance Summary In fiscal 2010, net revenues of other business...

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    ... Messages Special Feature Consolidated Performance Highlights Financial Services Operations Business Overview Corporate Information Financial Section Investor Information Motorsports Activities Business Overview Automotive Operations Other Business Operations Motorsports Activities Toyota...

  • Page 20
    ...Property Corporate Information R&D and Intellectual Property Corporate Philosophy Corporate Governance Risk Factors Other Management and Corporate Data Toyota R&D is dedicated to the development of attractive, affordable, high-quality products for customers worldwide. The intellectual property...

  • Page 21
    ... Team Business Overview Corporate Information Financial Section Investor Information R&D and Intellectual Property Corporate Information R&D and Intellectual Property Corporate Philosophy Corporate Governance Risk Factors Other Management and Corporate Data Intellectual Property Guiding...

  • Page 22
    ... sustainable development of society through the manufacturing and provision of innovative and quality products and services that lead the times. The foundations of these endeavors are the Guiding Principles at Toyota and the CSR* Policy: Contribution towards Sustainable Development. *CSR = Corporate...

  • Page 23
    ...Corporate Information R&D and Intellectual Property Corporate Philosophy Corporate Governance Risk Factors Other Management and Corporate Data Customers â- Based on our philosophy of "Customer First," we develop and provide innovative, safe and outstanding high-quality products and services...

  • Page 24
    ...Team Business Overview Corporate Information Financial Section Investor Information Management Team Corporate Information As of June 24, 2010 R&D and Intellectual Property Corporate Philosophy Corporate Governance Risk Factors Other Management and Corporate Data TOYOTA ANNUAL REPORT 2010...

  • Page 25
    ...Team Business Overview Corporate Information Financial Section Investor Information Management Team Corporate Information As of June 24, 2010 R&D and Intellectual Property Corporate Philosophy Corporate Governance Risk Factors Other Management and Corporate Data TOYOTA ANNUAL REPORT 2010...

  • Page 26
    ...information concerning legal compliance as quickly as possible. Toyota will implement the tenets of ethical business practice by further promoting the "Guiding Principles at Toyota" and the "Toyota Code of Conduct" and by educating and training employees at all levels and in all areas of operations...

  • Page 27
    ... on the Code of Ethics and other explanatory documents that include necessary legal information, presented on occasions such as trainings for new Directors. ï¼'） Toyota will make decisions regarding business operations after comprehensive discussions at the Board meetings and other meetings of...

  • Page 28
    ... ethics inquiry office and other channels. （ï¼-） System to ensure the appropriateness of business operations of the corporation and the business group consisting of the parent company and subsidiaries ï¼'） Toyota will expand the "Guiding Principles at Toyota" and the "Toyota Code...

  • Page 29
    ... Team Business Overview Corporate Information Financial Section Investor Information Risk Factors Corporate Information R&D and Intellectual Property Corporate Philosophy Corporate Governance Risk Factors Other Management and Corporate Data Operational and other risks faced by Toyota...

  • Page 30
    ... Information R&D and Intellectual Property Corporate Philosophy Corporate Governance Risk Factors Other Management and Corporate Data costs are factors which may impact Toyota's financial services operations. The likelihood of these factors materializing continues to remain at a high level...

  • Page 31
    ... Team Business Overview Corporate Information Financial Section Investor Information Other Management and Corporate Data Corporate Information R&D and Intellectual Property Corporate Philosophy Corporate Governance Risk Factors Other Management and Corporate Data TOYOTA ANNUAL REPORT 2010...

  • Page 32
    ... strengthening the training and development of employees in these processes. We aim to improve both quality and profitability by putting Toyota's Monozukuri (manufacturing) philosophy into practice in all three areas of quality, cost and human resource cultivation. TOYOTA ANNUAL REPORT 2010 30

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    ... Responsible for Accounting Financial Section Top Messages Special Feature Consolidated Performance Highlights Business Overview Corporate Information Financial Section Investor Information Financial Strategy The three key components of Toyota's financial strategy are growth, efficiency...

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    Management' s Annual Report on Internal Control over Financial Reporting Financial Section Top Messages Special Feature Consolidated Performance Highlights Business Overview Corporate Information Financial Section Investor Information Toyota's management is responsible for establishing and ...

  • Page 103
    Report of Independent Registered Public Accounting Firm Financial Section Top Messages Special Feature Consolidated Performance Highlights Business Overview Corporate Information Financial Section Investor Information To the Shareholders and Board of Directors of Toyota Jidosha Kabushiki ...

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    Top Messages Special Feature Consolidated Performance Highlights Business Overview Corporate Information Financial Section Investor Information Investor Information As of March 31, 2010 TOYOTA ANNUAL REPORT 2010 102

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