Toyota 2011 Annual Report Download - page 22

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FY ‘07 ‘11‘10
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‘07 ‘10
‘09‘08FY ‘11
(¥ Billion)
Business and
Performance Review
Special Feature
Management and
Corporate Information
Financial Section and
Investor InformationMessage/Vision
Financial Services Operations
Net Revenues Operating Income
Market Environment and Performance Summary
In fiscal 2011, our financial services operations generated operating income of ¥358.2 billion. This was
mainly due to an increase in the volume of financings and a broad decrease in expenses related to loan
losses and residual value losses.
Our financial services operations are primarily handled by Toyota Financial Services Corporation,
which has overall control of our financial services subsidiaries worldwide. Toyota Financial Services
provides financial services primarily for vehicle purchases and leases to approximately 8.5 million
customers in 33 countries and regions worldwide.
Operating activities during the period under review included enhancing our relationships with
distributors by providing financial products and services that met various national and regional customer
characteristics among regional strategies.
In Japan, in addition to automotive financing, Toyota Financial Services broadens customer
relationships through the provision of credit cards, home loans and other sound financial services
designed to closely match the needs of our customers.
Overseas, Toyota Financial Services has engaged in active efforts to develop business in emerging
markets. During the fiscal year under review, it expanded operations in China to include 157 cities, with
sales bases in the major coastal cities as well as in the interior.
In such major markets as Europe and the United States, Toyota Financial Services aims to ensure
stable revenues by continuing to balance vehicle sales support with a variety of business risks, as well
as by securing margins and achieving thorough low-cost operations.
In response to dramatic changes in the business environment, Toyota Financial Services will further
strengthen its group-wide compliance and risk management structures, as well as focus on enhancing
its business foundation through IT platform development, management personnel training and other
efforts.
Toyota provides automotive financing and a variety of other financial services aimed at providing
total support for our customers’ lifestyles.
Overview of Toyota’s Financial Services Operations
Total assets ¥13.3 trillion
Net revenues ¥1.2 trillion
Operating income ¥358.2 billion
Operating areas 33 countries and
regions worldwide
No. of employees approx. 8,000
Note: Fiscal years ended March 31
(As of March 31, 2011)
Financial Services Operations Organization
Toyota Motor
Corporation
Toyota
Financial Services
Corporation
Toyota Finance
Corporation
Overseas
Sales Finance
Companies
Toyota
Asset Management
Co., Ltd.
0728
Consolidated Performance Highlights
Automotive Operations
Restore and Renew Our Production Structure for Further Growth
Financial Services Operations
Other Business Operations
New Business Activities
Support for Recovery from the Great East Japan Earthquake
22TOYOTA ANNUAL REPORT 2011