Sysco 2011 Annual Report Download - page 5

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3
review process by enhancing how we target cus-
tomers for reviews, the planning process leading
up to the review and the follow-up after the
review. Again and again, customers told us that
our solutions made the dierence in their suc-
cess, and this response was reflected in higher
customer retention performance for the year.
Continuously improve productivity in all
areas of our business. In fiscal 2011, we had
meaningful improvement in total throughput in
our warehouse and delivery operations. Going
forward, we see opportunities to further improve,
ranging from the basics, such as managing head-
count and streamlining processes and procedures,
to more sophisticated initiatives, such as refining
our inbound shipment schedules to level out the
workload across the week so thatwe eciently
utilize our workforce. Larger projects include
moving forward with our third Re-Distribution
Center (RDC) in Indiana, which will serve the
mid-western U.S. and will be our first RDC
with fully automated storage and retrieval sys-
tems. This location will also allow for increased
use of rail transport, which we are already using
eectively in our existing RDCs in Virginia
andFlorida.
Our year-old Houston facility is already demon-
strating the benefits of increased energy eciencies
from enhancements such as improved warehouse
design and hydrogen fuel cell technology. The
facility also enables improved customer support
through its expanded business review area, and
will serve as a model for all new warehouses,
including new facilities under construction in
Central Texas, Long Island and Boston.
Expand our portfolio of products and services by
initiating a customer-centric innovation program.
A key to growth is oering new products and
services that meet our customers’ needs. Recent
examples include expanding our supplier
Our Five-Point Strategy
Profoundly enrich the experience of doing business
with Sysco
Continuously improve productivity in all areas of
our business
Expand our portfolio of products and services by
initiating a customer-centric innovation program
Explore, assess and pursue new businesses
and markets
Develop and effectively integrate a comprehensive,
enterprise-wide talent management process
Executing Our Strategy
Optimize the Core:
Invest in our core business
Increase customer retention
Transform our business
Reduce operating costs
Execute fold-in and regional acquisitions
Deliver a better value proposition
Expand the Core:
International growth
Sysco Ventures
Adjacencies
Enable Growth:
Enhance development of human capital
Optimize financial capital structure
Key Financial Metrics
(FY2011)
$1.2 billion
Net Earnings
$597 million
Dividends Paid
$1.9 billion
Operating Income
$39.3 billion
Sales
“That customer commitment, combined with an emphasis
on improving productivity in all parts of our business and
a strategic approach to investing for future growth, are
the keys to Sysco’s success in carrying out its mission of
marketing and delivering great products to our customers
with exceptional service.”