Sysco 2011 Annual Report Download - page 7

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5
A more enriching customer experience is also a
key driver of the multi-year Business Transfor-
mation Project that is under way across Sysco.
The anticipated benefits are threefold: continue
to profitably increase market share, improve
productivity in all aspects of our business and
provide a broader platform from which to grow
beyond the core. This project includes centraliz-
ing shared services to reduce business complex-
ity, data management to increase transparency
throughout the business and technology systems
to improve our sales and marketing execution.
In addition, we are revamping our online order-
ing system. This important part of the business
transformation will give customers more product
information, as well as enhancing their ability
tocreate more ecient opportunities to do
business with Sysco.
As we have said in the past, we have brought to
this project a thorough approach and prudent
pace, testing each aspect of the system before
proceeding further. Accordingly, following our
first pilot at our facility in Arkansas, we are
taking additional time to further assess the new
system’s performance and ensure that it meets
our expectations before initiating new waves of
implementation in other operating companies.
As we’ve said all along, we will implement the
technology when we are confident the system
consistently performs as intended. And we are
willing to invest the extra time to make that
happen. We are confident that this initiative
will generate significant long-term benefits to
our business and remain firmly committed to
its successful implementation.
In Closing
Sysco is the leader in the foodservice market-
place and we are particularly well-positioned to
build on that leadership position in the future.
As we move further into our fifth decade, during
2011, we continued our longstanding track record
of growing our share of the food distribution
market, gaining about half a percent of market
share over the last fiscal year. Our five-part
strategy and Business Transformation Project
will drive our future growth by enhancing our
ability to be our customers’ most valued and
trusted business partner.
Ultimately, Sysco’s people will drive our success.
We would like to thank all of our associates
fortheir eorts and engagement over the past
year. Their commitment to the success of our
customers remains unsurpassed in our industry.
Manny Fernandez Bill DeLaney
CHAIRMAN OF THE BOARD PRESIDENT & CHIEF EXECUTIVE OFFICER
SEPTEMBER 28, 2011 SEPTEMBER 28, 2011
LEFT
Manny Fernandez
CHAIRMAN OF THE BOARD
RIGHT
Bill DeLaney
PRESIDENT & CHIEF EXECUTIVE OFFICER