Humana 2013 Annual Report Download - page 22

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Integrated behavioral health services
Corphealth, Inc. (d/b/a LifeSynch®), a Humana subsidiary, offers care management services through an
innovative suite of integrated products, integrating behavioral health services with wellness programs, and
employee assistance programs and work-life services.
Home based services
Via in-home care, telephonic health counseling/coaching, and remote monitoring, we are actively involved
in the care management of our customers with the greatest needs.
Home based services include the operations of SeniorBridge Family Companies, Inc., or SeniorBridge,
acquired in 2012, and Humana Cares®. As a chronic-care provider of in-home care for seniors, we provide
innovative and holistic care coordination services for individuals living with multiple chronic conditions,
individuals with disabilities, fragile and aging-in-place members and their care givers. We focus our deployment
of these services in geographies, such as Florida, with a high concentration of members living with multiple
chronic conditions.
Informatics
We supplement our existing clinical capabilities with technology. We believe that technology represents a
significant opportunity in health care that positively impacts our members. We have enhanced our health
information technology capabilities enabling us to create a more complete view of an individual’s health, designed
to connect, coordinate and simplify health care while reducing costs. These capabilities include our health care
analytics engine, which reviews millions of clinical data points each day to provide members, providers, and payers
real-time clinical insights and gaps-in-care data to improve health outcomes, as well as technology that allows
disparate electronic health record systems and Humana to share data that gives providers a comprehensive view of
the patient and enables the exchange of essential health information in real-time. As we have integrated these and
related assets into our operations over the past few years, we have enhanced our ability to leverage predictive
modeling capabilities that enable us to anticipate, rather than react to, our members’ health needs.
Other Businesses
Products and services offered by our Other Businesses are described in the discussion that follows. The
following table presents our premiums and services revenue for our Other Businesses for the year ended
December 31, 2013:
Other Businesses
Premiums and
Services Revenue
Percent of
Consolidated
Premiums and
Services Revenue
(dollars in millions)
Premiums:
Military services ........................... $ 25 0.1%
Puerto Rico Medicaid ....................... 629 1.5%
Closed-block long-term care insurance policies . . . 41 0.1%
Total premiums ........................ 695 1.7%
Services ...................................... 454 1.1%
Total premiums and services revenue ....... $1,149 2.8%
Military Services
Under our TRICARE South Region contract with the United States Department of Defense, or DoD, we
provide administrative services to arrange health care services for the dependents of active duty military
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