Humana 2013 Annual Report Download - page 5
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2013 Annual Report 5
Wellness & Prevention –
Through assets such as
our HumanaVitality® wellness and
rewards program, health coaching,
and work/life programs, we’re
helping our customers rethink their
routines, change their behaviors,
recognize the importance of their
emotional and physical health and
make more healthy choices.
Primary Care –
Humana continues to
increase its investment
in primary care delivery, through
owned facilities as well as joint
ventures. As a result, we’re better
able to positively influence the
care experiences our customers
have, resulting in improved
outcomes and lower costs.
Pharmacy – Similarly,
Humana Pharmacy Solutions®’
growth and focus on the member
experience helps ensure that
more members can afford to get
the prescriptions they need and
adhere more closely to appropriate
medication regimens.
Chronic Care – Via
in-home care, telephonic
health counseling/coaching,
and remote monitoring,
Humana is actively involved
in the care-management of
our customers with the
greatest needs.
Informatics – Humana
has made some important
additions to our company and
capabilities that are enabling us
to create a more complete view
of an individual’s health. These
new capabilities are designed to
connect, coordinate and simplify
health care while reducing costs
for everyone in the system.
Anvita HealthTM, Humana’s health
care analytics engine, reviews
millions of clinical data points
each day to provide members,
providers and payers real-time
clinical insights and gaps-in-care
data to improve health outcomes.
Humana’s Certify capability allows
disparate electronic health record
systems and Humana to share
data that gives providers a
comprehensive view of the
patient and enables the
exchange of essential health
information in real-time.
Average Humana Medicare
Advantage Star Quality Rating
(member weighted)
Humana has acquired and expanded key capabilities
tied to five critical points of influence – focused on
care delivery – that help us pioneer simplicity and
make it easier for people to get and stay healthy.
Associates within our Healthcare Services
segment are working to ensure that Humana
members adhere to medication regimens.
Bonus Year
2013
3.28
3.82
4.00
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
Bonus Year
2014 Bonus Year
2015
0
500
1,000
1,500
2,000
2,500
Dec.
2013
Dec.
2012
Dec.
2011
Medicare Advantage
Members (in thousands)