Humana 2014 Annual Report Download - page 19

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Integrated behavioral health services
Corphealth, Inc. (d/b/a LifeSynch®), a Humana subsidiary, offers care management, behavioral health services and
wellness programs.
Other Businesses
Products and services offered by our Other Businesses are described in the discussion that follows. The following
table presents our premiums and services revenue for our Other Businesses for the year ended December 31, 2014:
Other Businesses
Premiums and
Services Revenue
Percent of
Consolidated
Premiums and
Services Revenue
(dollars in millions)
Premiums:
Military services $ 19 —%
Closed-block long-term care insurance policies 51 0.1%
Total premiums 70 0.1%
Services 481 1.0%
Total premiums and services revenue $ 551 1.1%
Military Services
Under our TRICARE South Region contract with the United States Department of Defense, or DoD, we provide
administrative services to arrange health care services for the dependents of active duty military personnel and for
retired military personnel and their dependents. We have participated in the TRICARE program since 1996 under
contracts with the DoD. On April 1, 2012, we began delivering services under our current TRICARE South Region
contract that the Defense Health Agency, or DHA (formerly known as the TRICARE Management Activity), awarded
to us on February 25, 2011. Under the current contract, we provide administrative services while the federal government
retains all of the risk of the cost of health benefits. Accordingly, we account for revenues under the current contract net
of estimated health care costs similar to an administrative services fee only agreement.
Closed Block of Long-Term Care Insurance Policies
We have a non-strategic closed block of approximately 32,700 long-term care insurance policies associated with
our acquisition of KMG America Corporation in 2007. Long-term care insurance policies are intended to protect the
insured from the cost of long-term care services including those provided by nursing homes, assisted living facilities,
and adult day care as well as home health care services. No new policies have been written since 2005 under this closed
block and we are evaluating strategic alternatives for this business.
Informatics
Programs to enhance the quality of care for members are key elements of our integrated care delivery model. We
believe that technology represents a significant opportunity in health care that positively impacts our members. We
have enhanced our health information technology capabilities enabling us to create a more complete view of an
individual’s health, designed to connect, coordinate and simplify health care while reducing costs. These capabilities
include our health care analytics engine, which reviews millions of clinical data points each day to provide members,
providers, and payers real-time clinical insights and gaps-in-care data to improve health outcomes, as well as technology
that allows disparate electronic health record systems and Humana to share data that gives providers a comprehensive
view of the patient and enables the exchange of essential health information in real-time. As we have integrated these
and related assets into our operations over the past few years, we have enhanced our ability to leverage predictive
modeling capabilities that enable us to anticipate, rather than react to, our members’ health needs. To that end, we have
accelerated our process for identifying and reaching out to members in need of clinical intervention. At December 31,
2014, we had approximately 420,700 members with complex chronic conditions in the Humana Chronic Care Program,