Humana 2014 Annual Report Download - page 24
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16
Certain Other Services
Captive Insurance Company
We bear general business risks associated with operating our Company such as professional and general liability,
employee workers’ compensation, and officer and director errors and omissions risks. Professional and general liability
risks may include, for example, medical malpractice claims and disputes with members regarding benefit coverage.
We retain certain of these risks through our wholly-owned, captive insurance subsidiary. We reduce exposure to these
risks by insuring levels of coverage for losses in excess of our retained limits with a number of third-party insurance
companies. We remain liable in the event these insurance companies are unable to pay their portion of the losses.
Centralized Management Services
We provide centralized management services to each of our health plans and to our business segments from our
headquarters and service centers. These services include management information systems, product development and
administration, finance, human resources, accounting, law, public relations, marketing, insurance, purchasing, risk
management, internal audit, actuarial, underwriting, claims processing, billing/enrollment, and customer service.
Employees
As of December 31, 2014, we had approximately 57,000 employees and approximately 2,700 additional medical
professionals working under management agreements primarily between Concentra and affiliated physician-owned
associations. We believe we have good relations with our employees and have not experienced any work stoppages.