RBS 2007 Annual Report Download - page 16
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RBS Group • Annual Report and Accounts 2007
14
Divisional review continued
Corporate Markets – UK Corporate Banking
Divisional review
Highlights
•An independent survey showed our market share in
Scotland rising to 46%. Even where we have a significant
presence, we can grow if we deliver a high quality
of service.
•RBS is the No.1 brand for service in England & Wales
and Scotland according to an independent survey.
Our UK Corporate Banking business enjoyed another very
successful year maintaining its consistent record of high
single-figure income growth and further advancing its market
share from a position of leadership.
An important reason for this sustained performance is our
relationship banking model, which involves a long-term
commitment to customers. In 2007, we invested in several
hundred more Relationship Managers, and co-located
relationship and specialist product teams across the UK to
provide ‘joined-up’ local delivery for customers. We also
invested in simplified and easier-to-use documentation, and
in new mobile technology which allows our people to spend
more time with the companies we serve.
Product innovation has been central to meeting customers’
needs. We greatly improved delivery channels with the launch
of new Bankline, our advanced web-based electronic banking
platform. 50,000 corporate and business customers enjoyed
access to new Bankline and gave us strongly positive feedback
about it. Lombard introduced a vehicle carbon offset scheme,
while our services to businesses that trade internationally were
enhanced by Supplier Finance – a new global supply chain
finance product – and Tradeflow – an automated online trade
finance service.
We maintained our rigorous focus on credit quality and risk
management. As a result, while the amount we lent increased
the quality of the portfolio remained stable and impairment
losses fell.
Contribution (£m)
07
06
2,398
2,193
We began a new relationship
with Wales’ leading brewer and pub
operator SA Brain & Co Ltd.
After more than 200 years with
one of our major UK competitors,
one of Essex’s longest established
law firms, Gepp & Sons, was
persuaded to move their banking
relationship to UKCB.