RBS 2007 Annual Report Download - page 5

03
One of the indicators we watch most carefully is Job Satisfaction
and Engagement. In 2007 we once again out performed the
Global High Performance Norm.
07
06
05
04
03
07
06
05
04
03
1,925
1,849
1,197
874
638
38,672
25,372
17,938
23,025
9,842
Work-Out data
(number of events)
Work-Out is designed to remove unnecessary process from the
organisation, improve team performance and customer service.
The entire Work-Out programme is driven by our employees who
identify the potential areas for improvement. The programme has
had a significant impact and in 2007 we had a record number of
events taking place.
07
06
05
04
03
90
87
86
84
83
TP-ISR Global High
Performance Norm 2007
TP-ISR Global High
Performance Norm 2007
07
06
05
04
03
71
69
71
67
60
The RBS Employee Opinion Survey is conducted independently
every year by ISR and circulated to all employees. Last year we
achieved our highest response rate ever, ahead of the Global
High Performance Norm.
Work-Out data
(number of employees participating)
The profile and success of the Work-Out initiative has grown every
year and in 2007 we had a record number of employees participating
across the globe. Employees who participate in Work-Out sessions
consistently record higher levels of job satisfaction and engagement
in the annual Employee Opinion Survey.
Our people – annual employee opinion survey
Response rate year on year progress
(%)
Job satisfaction and engagement
(%)
Employees – Geographic analysis
RBS including ABN AMRO %
UK 46
Europe 19
Rest of World 14
US 11
Asia-Pacific 10
10%
11%
14%
19%
46%
Total employees 226,400
£57.7m 1m
36% 24%
40m No.1
invested in our
communities.
reduction in the Group’s
carbon footprint.
customers served
in six continents
new savings accounts
opened in the UK
reduction in global
fraud losses
in the UK for reduction
in internet fraud
RBS Group • Annual Report and Accounts 2007