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Toyota Global Vision Changes for Making
Ever-Better Cars President
ʼ
s Message Medium- to Long-Term
Growth Initiatives Special Feature Management and
Corporate Information Financial Section Investor Information
Business and
Performance Review
TOYOTA ANNUAL REPORT 2012
Financial Services Operations Organization
Toyota Motor Corporation
Toyota Financial Services Corporation
Toyota Finance
Corporation
Overseas
Sales Finance
Companies
Toyota Asset
Management
Co., Ltd.
Financial Services Operations
In fiscal 2012, our financial services operations
generated operating income of ¥306.4 billion.
This was primarily due to an increase in financing
volume and broad improvement in expenses
related to loan losses and residual value.
Toyota's financial services operations are
primarily handled by Toyota Financial Services
Corporation
(
TFS
)
, which has overall control of
financial services subsidiaries worldwide. TFS
provides financial services primarily for vehicle
purchases and leases to approximately 8.6
million customers in 34 countries and regions
worldwide.
During the period under review, we continued
with last year's efforts to strengthen regional
strategies by enhancing our relationships with
distributors through the provision of financial
products and services meeting various national
and regional customer characteristics. We
continued to broaden our connections with
customers in Japan, responding to their needs by
offering ready access to sound financial services
such as credit cards and housing loans in addition
to automotive financing.
TFS's overseas efforts include active
development of emerging markets. In India, TFS
established a local subsidiary in India in May
2011. TFS increased its number of sales bases in
China to 196 cities, progressing inland from
coastal cities to the interior of the country.
　
In such major markets as Europe and the
United States, TFS aims to ensure stable
earnings by working to secure margins and
achieve thorough low-cost operations with
consideration for vehicle sales support and the
balancing of business risks.
To respond to dramatic changes in the
business environment, TFS will strengthen
group-wide compliance and risk management
structures while focusing on enhancements to
its business platform, such as IT platform
development and human resource cultivation
in management.
Toyota offers automotive financing and a
variety of other financial services for total
support of customer lifestyles.
0
250
500
750
1,000
1,250
1,500
(¥ Billion)
F Y ‘08‘12‘11‘10‘09
Net Revenues
‘08‘12‘11‘10‘09
0
100
200
-100
300
400
(¥ Billion)
F Y
Operating Income
Note: Fiscal years ended March 31
Market Environment and
Performance Summary
Overview of Toyota
s Financial Services Operations
Total assets ¥13.2 trillion
Net revenues ¥1.1 trillion
Operating income ¥306.4 billion
Operating areas 34 countries and
regions worldwide
No. of employees approx. 8,000
(
As of March 31, 2012
)
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Contents
0821
Automotive Operations Financial Services OperationsConsolidated Performance Highlights
Non-automotive Business Operations Impact of the Disasters and Recovery Efforts