RBS 2006 Annual Report Download - page 12

11
RBS Group • Annual Report and Accounts 2006
Citizens
Citizens provides retail and corporate banking services through
the Citizens and Charter One brands across 13 states in the
northeastern and midwestern US, with a retail and commercial
presence in more than 30 other states. Activities include personal
banking, residential mortgages, cash management, credit card
products, merchant servicing and a wide variety of commercial
banking services.
Location in this report: page 26
Manufacturing
Manufacturing is the ‘engine room’ of the RBS Group,
supplying processing, telephony, IT, property, purchasing
and security expertise to the Group’s business divisions.
Manufacturing’s support and services enable the Group
to operate continuously 365 days a year and 24 hours a
day, whilst providing a strong, stable and scalable platform
for future growth.
Location in this report: page 34
RBS Insurance
RBS Insurance is the second-largest general insurer in the
UK and is growing its direct business in Spain, Italy and
Germany. It sells and underwrites motor, home and commercial
insurance in the UK by telephone, the internet, partnerships
and a network of brokers. Its brands include Direct Line,
Churchill and Green Flag.
Location in this report: page 30
Contribution ($m)
2006 key highlights
– No 7 in US personal loans
– No 8 in US deposits
– No 9 in US assets
– No 9 in US credit cards
06
05
2,917
2,867
2006 key highlights
– No 1 in UK car insurance
– No 2 in UK home insurance
– No 2 UK general insurer
– No 1 UK direct insurer by both
phone and internet
Contribution (£m)
06
05
964
935
Total costs (£m)
2006 key highlights
– No 1 in the UK for ATMs
– No 1 in the UK for low-value
payments (BACS)
– No 1 in the UK for high-value
payments (CHAPS)
06
05
2,852
2,758