RBS 2006 Annual Report Download - page 41

RBS Group • Annual Report and Accounts 2006
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Financial Crime
■The Group’s global fraud losses fell by 24% in 2006.
In the UK, total industry fraud attacks grew by 8%, while
attacks against RBS increased by just 2%. Plastic fraud
losses for RBS declined by 5% while industry losses
declined by 2%. Internet fraud losses declined by 14%
compared with an industry-wide increase of 46%. As a
leader in ‘Phishing’ prevention, RBS experienced only
1% of industry losses.
■In 2006 we installed a system called 3D Secure, which
provides greater security for internet purchases. We also
introduced our industry-leading real-time profiling capability,
which is an early fraud detection process, providing greater
protection for our customers.
Employee Practices
■The 2006 ISR Employee Opinion Survey was completed
by 87% of our 135,000-plus workforce, a new record. We
outperformed our global peers in all 15 categories measured,
for the second successive year.
■Over the course of the year, more than 800 senior
managers were trained at our Business School.
■The Group received the Gold Award from Opportunity
Now, recognising the excellence of our practices and
performance in ensuring inclusion for women in the
workplace. Online diversity training was launched
across the UK.
■RBS received the Remploy ‘Leading the Way’ award
for excellence in disability management.
The revised Equator Principles (EP)
■In 2006, RBS adopted the revised Equator Principles
which lowered the threshold for EP projects from US$50
million to US$10 million. Technical training for all relevant
teams in implementing the revised Equator Principles will
be complete by early 2007.
Environment
■In 2006, we reduced our carbon footprint in the UK
and Ireland by 216,000 tonnes of CO2, by purchasing green
electricity. We switched to recycled paper for office use in
the UK and Ireland. A number of RBS facilities, including
the Group’s headquarters at RBS Gogarburn, achieved
ISO14001 certification for environmental excellence.
Key Achievements
■300 free-to-use ATMs offered to rural and deprived
areas and a further 200 planned for 2007.
■930,800 basic bank accounts opened since the launch
in 1999, with over 200,400 in 2006 alone.
■£677 million loaned to small businesses in the 5%
most deprived wards in the UK.
■£58.6 million invested across the UK in our Community
Investment programme.
■One million schoolchildren have attended a Face2Face
with Finance (F2F) lesson since the programme’s re-launch
in 2004.
■500,000 pupils will participate in F2F in 2007.
■Citizens Financial Group gained ‘outstanding’
Community Re-investment Act (CRA) rating in six states
and contributed $27 million to non-profit organisations.
■87% of employees completed the Employee Opinion
Survey in which RBS outperformed global peers in all
15 categories.
■24% reduction in global fraud losses in 2006.
■Over £150 million of attempted fraud attacks thwarted
as a result of new customer profiling capability.
■£2,470 million paid to our ordinary shareholders
in dividends.
Further information about Corporate Responsibility at RBS
is available on our website at www.rbs.com/cr
Corporate responsibility
Corporate Responsibility continued
Madrid Run Women from Global
Banking & Market’s Madrid office
joined in one of Madrid’s best
supported charity fun runs. Asociación
Española Contra el Cancer’s annual
run has become one of the most
popular fund raising events in the city.