Philips 2015 Annual Report Download - page 218

Sustainability statements 14.5
218 Annual Report 2015
prole
disclosure description cross-reference
Product responsibility
Customer health and safety
G4-PR1 Life cycle stages in which health and
safety impacts of products and services
are assessed for improvement, and
percentage of signicant products and
services categories subject to such
procedures
All signicant products are assessed in terms of Health
and Safety impact during the design phase as part of
our EcoDesign procedure, but also during the sourcing
phase. For more information on EcoDesign refer to
sub-section 5.3.1, Green Innovation, for more
information on our sourcing refer to sub-section 14.2.8,
Supplier indicators.
G4-PR2
Total number of incidents of non-
compliance with regulations and voluntary
codes concerning the health and safety
impacts of products and services during
their life cycle, by type of outcomes
As dened in the G4 Implementation Manual, no
incidents of non-compliance related to any type of
court order took place in 2015. Information on current
consumer product recalls can be found on
www.recall.philips.com
Product and service labeling
G4-PR3 Type of product and service information
required by procedures, and percentage
of signicant products and services
subject to such information
requirements
The type of product and service information provided
on our products is based on local and/or regional
requirements e.g. EU-CE safety marking and
performance markings based on ErP directive. For all
signicant products certain kind of labelling is needed
based on dierent regulations.
G4-PR4 Total number of incidents of non-
compliance with regulations and
voluntary codes concerning product and
service information and labeling, by
type of outcomes
As dened in the G4 Implementation Manual, no
incidents of non-compliance related to any type of
court order took place in 2015.
G4-PR5 Results of surveys measuring customer
satisfaction
Philips measures the Net Promoter Scores, but does
not disclose these for condentiality reason.
Marketing communications
G4-PR6 Sale of banned or disputed products To the best of our knowledge, Philips did not sell any
banned or disputed products in 2015.
G4-PR7
Total number of incidents of non-
compliance with regulations and voluntary
codes concerning marketing communi‐
cations, including advertising, promotion,
and sponsorship, by type of outcomes
As dened in the G4 Implementation Manual, no
incidents of non-compliance related to any type of
court order took place in 2015.
Customer privacy
G4-PR8 Total number of substantiated
complaints regarding breaches of
customer privacy and losses of
customer data
To the best of our knowledge, Philips did not receive
any substantiated complaints regarding breaches of
customer privacy and losses of customer data in 2015.
Compliance
G4-PR9 Monetary value of signicant nes for
non-compliance with laws and
regulations concerning the provision
and use of products and services
note 26, Contingent assets and liabilities
Disclosure of management approach
Material Aspects DMA and Indicators Omissions External Assurance
chapter 14, Sustainability
statements - “Key material
aspects”
chapter 14, Sustainability
statements - “Key material
aspects”
section 14.5, Global Reporting
Initiative (GRI) table 4.0 -
“Specic Standard Disclosures”
section 14.5, Global Reporting
Initiative (GRI) table 4.0 - “Cross-
reference”
section 14.4, Independent
Auditor’s Assurance Report