RBS 2011 Annual Report Download - page 2
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Please find page 2 of the 2011 RBS annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
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Contents
01 Essential reading
02 Our Core businesses
04 Our approach to business
06 Our customers
08 How our businesses work together
09 Our business and our strategy
09 Chairman’s statement
10 Group Chief Executive’s review
12 Q&As on progress
13 Our key targets
14 Progress on our Strategic Plan
16 The economic environment
17 Our approach to risk management
19 Divisional review
20 UK Retail
21 UK Corporate
22 Wealth
23 Global Transaction Services
24 Ulster Bank
25 US Retail & Commercial
26 Global Banking & Markets
27 RBS Insurance
28 Business Services and Central Functions
29 Non-Core Division
30 Sustainability
30 Sustainability principles
31 Our five key themes
31 RBS in the community
32 Business review
250 Governance
305 Financial statements
432 Additional information
465 Shareholder information
The RBS Group (RBS) is an international banking and financial services company. Headquartered in
Edinburgh, the Group operates in the United Kingdom, Europe, the Middle East, the Americas and Asia,
serving over 30 million customers worldwide.
The Group provides a wide range of products and services to personal, commercial and large corporate
and institutional customers through its two principal subsidiaries, The Royal Bank of Scotland and
NatWest, as well as through a number of other well-known brands including Citizens, Charter One,
Ulster Bank, Coutts, Direct Line and Churchill.