RBS 2011 Annual Report Download - page 82

80 RBS Group 2011
RBS Insurance
2011 2010 2009
£m £m £m
Earned premiums 4,221 4,459 4,519
Reinsurers' share (252) (148) (165)
Net premium income 3,969 4,311 4,354
Fees and commissions (400) (410) (367)
Instalment income 138 159 171
Other income 100 179 151
Total income 3,807 4,239 4,309
Net claims (2,772) (3,932) (3,606)
Underwriting profit 1,035 307 703
Staff expenses (288) (287) (304)
Other expenses (333) (325) (368)
Total direct expenses (621) (612) (672)
Indirect expenses (225) (267) (270)
(846) (879) (942)
Technical result 189 (572) (239)
Impairment losses ——(8)
Investment income 265 277 305
Operating profit/(loss) 454 (295) 58
Analysis of income by product
Personal lines motor excluding broker
- own brands 1,742 1,825 1,814
- partnerships 209 343 360
Personal lines home excluding broker
- own brands 471 474 442
- partnerships 363 388 389
Personal lines rescue and other excluding broker
- own brands 181 192 191
- partnerships 125 155 220
Commercial 315 314 305
International 340 316 288
Other (1) 61 232 300
Total income 3,807 4,239 4,309
In-force policies (000s)
Personal lines motor excluding broker
- own brands 3,787 4,162 4,762
- partnerships 320 645 844
Personal lines home excluding broker
- own brands 1,811 1,797 1,774
- partnerships 2,497 2,530 2,566
Personal lines rescue and other excluding broker
- own brands 1,844 1,966 2,262
- partnerships 7,307 7,497 6,688
Commercial 422 352 346
International 1,387 1,082 944
Other (1) 1 644 1,049
Total in-force policies (2) 19,376 20,675 21,235
For notes relating to this table refer to page 81.
Business review continued