RBS 2011 Annual Report Download - page 332

330 RBS Group 2011
3 Operating expenses continued
Integration costs included in operating expenses comprise expenditure incurred in respect of cost reduction and revenue enhancement programmes
connected with acquisitions made by the Group.
2011 2010 2009
£m £m £m
Staff costs 38 210 365
Premises and equipment 63 78
Other administrative expenses 51 143 398
Depreciation and amortisation 11 20 18
106 376 859
Restructuring costs included in operating expenses comprise:
2011 2010 2009
£m £m £m
Staff costs 356 353 328
Premises and equipment 156 117 48
Other administrative expenses 276 104 51
788 574 427
Divestment costs included in operating expenses comprise:
2011 2010 2009
£m £m £m
Staff costs 95 51 —
Premises and equipment 11 6 —
Other administrative expenses 59 25 —
165 82 —
The average number of persons employed, rounded to the nearest hundred, in the continuing operations of the Group during the year, excluding
temporary staff, was 144,300 (2010 - 157,000; 2009 - 170,000); on the same basis there were no people employed in discontinued operations (2010 -
12,400; 2009 - 27,600). The average number of temporary employees during 2011 was 12,000 (2010 - 11,400; 2009 - 10,000). The number of persons
employed in the continuing operations of the Group at 31 December, excluding temporary staff, was as follows:
2011 2010 2009
UK Retail 29,500 30,500 33,200
UK Corporate 13,300 13,000 12,600
Wealth 5,500 5,300 4,800
Global Transaction Services 2,400 2,400 3,200
Ulster Bank 4,400 4,400 4,600
US Retail & Commercial 16,000 16,500 16,400
Retail & Commercial 71,100 72,100 74,800
Global Banking & Markets 15,100 15,500 15,100
RBS Insurance 15,100 15,000 14,600
Central items 5,300 4,300 3,800
Core 106,600 106,900 108,300
Non-Core 4,100 6,400 13,700
110,700 113,300 122,000
Business Services 31,300 31,900 36,900
Integration and restructuring 600 300 500
RFS Holdings minority interest —— 300
Total 142,600 145,500 159,700
UK 90,600 93,000 98,400
USA 23,100 23,900 25,600
Europe 10,900 10,800 12,600
Rest of the World 18,000 17,800 23,100
Total 142,600 145,500 159,700
There were no people employed in discontinued operations at 31 December 2011 (2010 - nil; 2009 - 24,800).
Notes on the consolidated accounts continued