Bank of America 2001 Annual Report Download - page 13
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Please find page 13 of the 2001 Bank of America annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.-
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Embracing ingenuity to be responsive >Sometimes we have to go out of our way to meet a customer’s needs.
Recently, a little teamwork and creative thinking among Bank of America associates in three states enabled a long-haul
truck driver to say goodbye to life on the road and start a small business from his home. Loan papers needed to be signed
while the trucker was driving across the country, so our bankers prepared the paperwork, tracked his route, then
arranged to meet him at a truck stop where the transaction was completed. Whether it’s going the extra mile to meet the
specific needs of a business, or listening to the collective voice of our customers through market research, Bank of
America excels at determining what its customers want and finding ingenious ways to deliver.
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