Bank of America 2001 Annual Report Download - page 9

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Embracing ingenuity to be convenient >As customers seek more convenient ways to manage their finances, Bank of
America continuously refines the channels through which we deliver our products and services. Our nationwide banking-
center and ATM network, the first to span coast to coast, is now the largest in the U.S. Our telephone banking capabilities
are unmatched. As the first major bank to provide online access for customers and clients, our online banking is now used
regularly by more people than any other bank Web site. Were also rapidly expanding teams of personal bankers and
investment advisors. All of this work enables our customers to reach us in a variety of ways. Even off-duty firefighters and
others whose work keeps them away from home can pay bills, monitor their investment portfolios, conduct transactions
and apply for loans and credit cards – online.
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