RBS 2004 Annual Report Download - page 13
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Annual Review and Summary Financial Statement 2004
Group review
11
Market data
Almost 19 million customer accounts
Nearly 15 million credit card and storecard accounts
Over 2 million customer accounts in Europe
Retail Direct
Chief Executive Geography
Chris Sullivan UK, US and Europe
Manufacturing
Chief Executive Geography
Mark Fisher UK and Europe
Retail Direct has leading positions in the UK in credit card issuing,
merchant acquiring, consumer finance and supermarket banking.
It offers a comprehensive range of credit and charge cards through
The Royal Bank of Scotland, NatWest and other brands, including
MINT. Other products and services are offered to consumers
through Tesco Personal Finance, The One account, First Active,
Direct Line Financial Services, Lombard Direct and other brands.
Through Streamline it is the leading merchant acquirer in the UK
and Europe, and ranks 4th globally. Retail Direct also offers credit
card issuing and acquiring services in the US and Europe, and a
range of consumer finance products in Continental Europe.
Manufacturing’s diverse range of services supports the customer
facing operations of the Group’s multiple brands. It provides
customer support via telephony, account management, lending,
mortgage processing and money transmission.
Group Technology continually develops and maintains the
infrastructure and technology that supports the branches, ATMs
and internet banking for customers of CBFM, Retail Banking,
Retail Direct, Wealth Management and RBS Insurance.
Purchasing is responsible for the vast majority of purchasing
undertaken by the Group, leveraging its scale to maximise
cost efficiencies.
The Group’s property portfolio is managed, maintained and
refurbished by Manufacturing which also oversees the property
investment programme.
Market data
No.1 in UK for cheque payments
No.1 in UK for Bank Automated
Clearing System (BACS) transactions
No.1 in UK for Clearing House
Automated Payment System
(CHAPS) transactions
Runs the UK’s largest ATM network