RBS 2004 Annual Report Download - page 33

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Annual Review and Summary Financial Statement 2004
Divisional review
31
 In the US, Retail Direct led the acquisition of
the credit card business of People’s Bank. Migration
of this business to the newly-established RBS
National Bank is on track. Retail Direct also
acquired Lynk Systems, the 9th largest merchant
acquirer in the United States. Credit cards and
merchant acquiring services will be offered to the
business customers of Citizens, Charter One, and
RBS Corporate Banking.
 Retail Direct established a partnership with
The Kroger Co. to distribute credit cards to its
customers. The Kroger Co. is the second largest
supermarket in the United States, with 3,774 stores.
During the second half of 2004, a Kroger credit card
with a Kroger rewards feature was launched in Ohio,
and will be expanded to other states during 2005.
Awards
 Streamline International – The Queen’s
Award for Enterprise within the International Trade
category
 MINT – The Innovation Award
Institute of Financial Services for its advertising campaign
 The One account – Best Current Account
Mortgage Lender
Your Mortgage Awards
 The One account – 5 star award
Financial Adviser Service Awards
 The One account
– Bank Lender of the Year 2004
– Offset Mortgage Lender of the Year
Financial Adviser Awards
 The One account – Best Lifestyle Lender
Mortgage Strategy Awards
 Tesco Personal Finance
– Best Direct Life Insurance Provider
– Best Online Motor Insurance Provider
– Best Direct Motor Insurance Provider
– Best Online Personal Loan Provider
‘Your Money’ Awards
 Tesco Personal Finance – Most Competitive
Term Assurance Provider
Money Facts
 Tesco Personal Finance – Best Personal
Loan Provider
Personal Finance Magazine
 Lombard Direct – Best Personal Loan
Provider
Moneyfacts
 Lombard Direct – International Best
Personal Loan Website
MAPA
 Primeline – Marketing Employer of the
Year Award
Marketing