RBS 2004 Annual Report Download - page 3

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Annual Report and Accounts 2004
Income up 18% to £22.8 billion
Cost:income ratio improved from
42.6% to 40.8%
Profit before tax, goodwill amortisation
and integration costs up 15% to
£8.1 billion
Profit before tax up 14% to £6.9 billion
Adjusted earnings per share rose
by 10% to 172.5p
Final dividend of 41.2p giving a total
for the year of 58.0p per share, up 15%
Group reviewDivisional reviewCorporate
responsibility
Report and
accounts
01
Highlights of 2004
Contents
02 Financial highlights
04 Chairman’s statement
06 Group Chief Executive’s review
08 Group profile
10 Divisional profile
Divisional review
14 Corporate Banking and
Financial Markets
20 Retail Banking
26 Retail Direct
32 Manufacturing
36 Wealth Management
38 RBS Insurance
42 Ulster Bank
44 Citizens
Corporate responsibility
50 Corporate responsibility
51 Supporting international
principles
51 Benchmarking
53 Our 2004 performance
53 Community investment
Report and accounts
55 Section
Operating and financial review
113 Section
Governance
137 Section
Financial statements
201 Section
Additional information
221 Section
Shareholder information
05
04
03
02
01