Philips 2013 Annual Report Download - page 224

13 Sustainability statements 13.5 - 13.5
224 Annual Report 2013
profile
disclosure description cross-reference
G4-SO11 Number of grievances about impacts on
society filed, addressed, and resolved
through formal grievance mechanisms
sub-section 4.2.10, Supplier sustainability
sub-section 13.2.1, General Business Principles
sub-section 13.2.2, Supplier indicators
sub-section 13.3.3, Green Operations - “Environmental
incidents”
See www.philips.com/gbp
profile
disclosure description cross-reference
Product responsibility
Customer health and safety
G4-PR1 Life cycle stages in which health and safety
impacts of products and services are
assessed for improvement, and percentage
of significant products and services
categories subject to such procedures
sub-section 5.1.2, About Philips Healthcare
sub-section 5.2.2, About Philips Consumer Lifestyle
sub-section 5.3.2, About Philips Lighting
G4-PR2 Total number of incidents of non-
compliance with regulations and voluntary
codes concerning the health and safety
impacts of products and services during
their life cycle, by type of outcomes
Philips plans to report on this indicator in 2014. Information
on current consumer product recalls can be found at
www.recall.philips.com.
Product and service labeling
G4-PR3 Type of product and service information
required by procedures, and percentage of
significant products and services subject to
such information requirements
sub-section 5.1.2, About Philips Healthcare
sub-section 5.2.2, About Philips Consumer Lifestyle
sub-section 5.3.2, About Philips Lighting
G4-PR4 Total number of incidents of non-
compliance with regulations and voluntary
codes concerning product and service
information and labeling, by type of
outcomes
Philips plans to report on this indicator in 2014.
G4-PR5 Results of surveys measuring customer
satisfaction
Philips measures the Net Promoter Scores, but does not
disclose these for confidentiality reason.
Marketing communications
G4-PR6 Sale of banned or disputed products Philips plans to report on this indicator in 2014. Refer also to
www.philips.com/gbp
G4-PR7 Total number of incidents of non-
compliance with regulations and voluntary
codes concerning marketing
communications, including advertising,
promotion, and sponsorship, by type of
outcomes
Philips plans to report on this indicator in 2014. Refer also to
www.philips.com/gbp
Customer privacy
G4-PR8 Total number of substantiated complaints
regarding breaches of customer privacy and
losses of customer data
section 6.5, Compliance risks
Compliance
G4-PR9 Monetary value of significant fines for non-
compliance with laws and regulations
concerning the provision and use of
products and services
note 26, Contingent assets and liabilities
Disclosure of management approach
Material aspects DMA and Indicators Omissions
chapter 13, Sustainability statements -
“Key material aspects”
chapter 13, Sustainability
statements - “Key material aspects”
section 13.5, Global Reporting
Initiative (GRI) table 4.0 - “Specific
Standard Disclosures”
section 13.5, Global Reporting
Initiative (GRI) table 4.0 - “Cross-
reference”
chapter 13, Sustainability
statements - “Key material aspects”
(Footnote 1)