RBS 2003 Annual Report Download - page 22

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Retail Banking continued
20
Retail Banking
Best
Current Account
Provider
(Personal Finance
March 2003)
No.1
lender in the
UK for small
businesses in
deprived areas
Over
530m
ATM
transactions
UK Wide
UK
Customer
Service Leader
2003
(National Customer
Service Awards)
Premium Service Review. In a competitive market our staff
go all out to deliver customer satisfaction. NatWest Premium
Manager Daryl Rosemeyer put his knowledge of our products
and services to the test when he undertook a Premium
Service review for one of his customers. The retired GP was
delighted when Daryl’s reorganisation of his finances made
significant savings on his monthly outgoings.
Our branches lie at the heart of the communities they serve. We study customer
feedback to ensure that our branch network meets local needs and expectations.
Make it happen