RBS 2003 Annual Report Download - page 30

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28
Manufacturing
Manufacturing
Costs increased by 6% to £1,875 million (2002 – £1,762 million)
Staff costs £625 million
Other costs £1,250 million
No.1
in the UK for
cheque
payments
First
We were one of
the first banks in
Britain to provide
an ATM offering
customers euros
No.1
in the UK for
banks automated
clearing system
(BACS)
Access for all. Our extensive investment in ramps,
automatic doors, low level tills and audio loops is designed to
better serve our disabled customers, and to give equal
access to all our customers. Our Chancery Lane branch is an
excellent example of a refurbished branch with many of
these features.
Make it happen
Systems
Integration
Project of
the Year
(Financial Services
Technology magazine)
Improved
system
availability to
99.9%