RBS 2003 Annual Report Download - page 8

Retail Direct
Chief Executive
Chris Sullivan
Geographic spread
UK, US and Europe
Employees
7,300
Retail Direct offers financial services
and banking products direct to
consumers through a range of
channels and includes well known
brands such as Tesco Personal
Finance, The One account, Direct
Line Financial Services, Lombard
Direct and in Europe, Comfort Cards.
It offers a comprehensive range of
credit and charge cards through The
Royal Bank of Scotland, NatWest
and a range of brands, such as MINT.
It also provides a global infrastructure
of merchant acquiring and processing
facilities via Streamline for retailers in
the UK. For retailers who are internet
based it provides a similar
infrastructure via WorldPay.
Market data
over 16 million customer accounts
2nd largest credit card issuer
in the UK
over 13 million credit and
storecard accounts
over 2 million customer accounts
in Europe
most successful supermarket
bank in the UK
over 4 million Tesco Personal
Finance customer accounts
over 1 million Tesco Personal
Finance motor insurance
customers
06
Group profile
Group profile
Retail Banking
Chief Executive
Benny Higgins
Geographic spread
UK
Employees
30,700
Two of the UKÕs best known banking
brands, NatWest and The Royal Bank
of Scotland, offer a wide range of
products and services to over 13.7
million individual and 1.1 million small
business customers. Retail Banking
offers the choice of banking at over
2,270 local branches, via the UKÕs
largest network of over 5,900 ATMs,
or via the internet, to access a wide
range of banking, financial,
insurance, life assurance and
pension products.
For small business customers
Retail Banking offers:-
Ð money transmission
Ð cash management
Ð short, medium and long
term finance
Ð deposit taking
Market data
largest retail network in the UK
over 2,270 branches
over 5,900 ATMs
over 13.7 million personal
customers
largest provider of banking
services to small to medium sized
enterprises (SMEs) in the UK
over 1.1 million business customers
Corporate Banking
and Financial Markets
Chief Executive
Johnny Cameron
Geographic spread
UK, Europe, US, Asia
Employees
15,900
The largest provider of banking
services and structured financing to
medium and large businesses in the
UK and a growing provider of debt
financing and risk management
solutions to large businesses in Europe
and North America. It also provides
an integrated range of products and
services to mid-sized and large
corporate and institutional customers
in the UK and overseas.
Treasury and capital markets products
are provided through Financial
Markets, which is a leading provider
of debt, foreign exchange and
derivatives products.
RBS Greenwich Capital (US)
Tailors debt capital market solutions
to institutions worldwide and has a
leading position in US treasuries and
asset-backed securities.
Market data
lead corporate bank in the UK
serves over 90% of the FTSE 100
serves over 75% of the FTSE 250
serves 50% of Fortune 100
companies in the US
banking relationships with 70% of
the top 100 Continental European
companies
No.1 agent globally for traditional
cross border US$ private
placement transactions
No.1 Project Finance Global
mandated lead arranger
No. 2 European leveraged loans
mandated arranger
Manufacturing
Chief Executive
Mark Fisher
Geographic spread
UK, US and Europe
Employees
21,800
Manufacturing provides a diverse
range of services to support the
customer facing operations of the
GroupÕs multiple brands. It provides
customer support via telephony,
account management, lending,
mortgage processing and money
transmission.
Group Technology
Group Technology continually
develops and maintains the
infrastructure and technology that
supports the branches, ATMs and
internet banking for customers of
CBFM, Retail Banking, Retail Direct
and Wealth Management.
Purchasing
Manufacturing is responsible for the
vast majority of purchasing
undertaken by the Group, leveraging
its purchasing power to maximise
cost efficiencies.
Property
The GroupÕs property portfolio is
managed, maintained and refurbished
by Manufacturing who also oversee
the property investment programme.
Market data
No.1 in UK for cheque payments
No.1 in UK for Banks Automated
Clearing System (BACS)
No.1 in UK for Clearing House
Automated Payment System
(CHAPS)
runs the UKÕs largest ATM
network
RBS has built one of the strongest portfolios of brands in the financial
services sector – growing both organically and by acquisition.