RBS 2003 Annual Report Download - page 33

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Manufacturing
Annual Report and Accounts 2003
31
 Our reverse auction programme for
procurement is the largest of any financial
organisation in the world. It has allowed us to
deliver significant cost savings while purchasing
£1.2 billion of goods and services for the Group
from paper clips to computers.
 Construction of the Group’s world head-
quarters in Edinburgh continued ahead of schedule.
It has an exemplary health & safety record.
 With some of our businesses open around
the clock for our customers, around 5,000 people
have adopted flexible working patterns, including
working part time, having term-time or compressed
hours contracts and job sharing.
 We are helping the fight against criminal
activity. Last year, we were the first in the world to
introduce coded DNA ‘smoke and dye’ packs,
designed to deter bank robberies.
Awards
 “Systems Integration Project of the Year”
Financial Services Technology magazine
 Flagship Award for “Business Achievement –
Excellence in IT Management”
British Computer Society (BCS) Professional Awards
 “IT Excellence in Investment Banking” –
Best Systems Integration Project
Financial News Award
 Two million man-hours without reportable
injury – Gogarburn HQ Project
Prestigious award from British Safety Council
 Certificate of Excellence in the category of
“Call Centre People Manager of the Year”
European Call Centre of the Year Awards
 “Best Call Centre Recruitment Practice” –
Southampton customer telephone centre
European Call Centre of the Year Awards