RBS 2003 Annual Report Download - page 29

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 Tesco Personal Finance confirmed its
reputation for the development of innovative products
and services, launching the first 'off the shelf' vehicle
recovery insurance, Instant Breakdown Cover. This
follows the success of Instant Travel Insurance,
which scooped a prestigious award from the Institute
of Financial Services for 'most innovative use of
traditional channels'.
 Tesco Personal Finance has extended its
reach in international markets supporting the Tesco
supermarket brand in Hungary through the supply
of financial services products there.
Consumer finance
 Direct Line Financial Services, which
celebrated its tenth anniversary in 2003, offers a
range of financial services products including
loans, mortgages and savings.
 Average lending in Direct Line Financial
Services and Lombard Direct increased by 20%.
 Comfort, our European consumer finance
business operating in Germany, the Netherlands,
Belgium, Austria and Luxembourg, has grown
balances by 37%. It has signed up several major
new retail distribution partners in each of its
countries of operation, and has launched a direct
loans business in Germany.
The One account
 The One account continues to grow its share
of the mortgage market through intermediary and
direct channels. Customer numbers increased by 21%.
 In 2003 we introduced an additional
innovative flexible mortgage product to complement
our market leading current account mortgage.
Awards
 “Best Gold/Platinum Card Provider” –
RBS Advanta
Money£acts Awards
 “Best Direct Lender” – Direct Line Financial
Services
Mortgage Magazine
 “Best Direct Life Insurance Provider” –
Tesco Personal Finance
Your Money Savings & Investments
 “Best Current Account Mortgage Lender” –
The One account
Your Mortgage Awards
 “Best Current Account and Offset
Mortgage Provider” – The One account
Money£acts Awards
 “Loans Website of the Year” – Lombard Direct
find.co.uk
Retail Direct
Annual Report and Accounts 2003
27