RBS 2003 Annual Report Download - page 39

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RBS Insurance
Annual Report and Accounts 2003
37
 Green Flag Motoring Assistance responds
to over 1.1 million breakdown incidents each year.
 More than 60,000 vehicles were repaired in
our Accident Repair Centres during 2003.
 Our customers like to choose the way in
which they contact us and our internet motor
quotes increased by 50% in 2003 making us the
leading online provider of motor insurance.
 NIG launched Insurancexpert.co.uk – a
website designed to offer customers general
information and advice on personal and commercial
insurance as well as help in finding a broker.
Awards
 “Best Direct Motor Insurance Provider” and
“Best Internet Motor Insurance Provider” – Churchill
Your Money Direct
 “Best Internet Travel Insurance Provider” –
Direct Line
Your Money Direct
 “Best Household Insurer” – Direct Line
Mortgage Magazine 2003
 “First prize for Motor Insurance” for second
year running – Direct Line
Personal Finance Magazine
 “Best Companies To Work For” – Churchill
Sunday Times
 “Best Product in the Services Category” –
Dealercover
Motorcycle News Dealer Awards Ð Devitt
 “Best Claims and Assistance Handler” – Inter
International Travel Insurance Conference