RBS 2003 Annual Report Download - page 25

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Retail Banking
Annual Report and Accounts 2003
23
 NatWest and Royal Bank of Scotland offer
specialist advice to small business customers in a
number of sectors including agriculture, healthcare,
franchising and social enterprise. After a difficult
two years in agriculture we were pleased to see
strong growth in this sector with deposits increasing.
 NatWest and Royal Bank of Scotland
sponsored the DTI’s National Social Enterprise
Award ‘Enterprising Solutions’ to help raise
awareness about what social enterprises can
achieve.
 Recycle IT! This award winning social
enterprise which provides computers to the long
term unemployed and low income families, as well
as voluntary organisations, schools, start-up’s and
people with disabilities, benefited from specialist
finance and support from our Community
Development Banking Unit.
 Almost all business areas within Retail have
achieved the Investors in People standard, with the
remaining areas working towards this recognition.
This is testimony to the investment we have made in
our people and enables us to prioritise their
development to better serve our customers.
Awards
 “Best Retail Bank in Europe”
Lafferty International Retail Banking Awards
Royal Bank of Scotland
 “Best Current Account Provider”
Personal Finance Readership Awards
 “Best 100% Mortgage Provider”
Money£acts
 “Customer Service Leader of the Year” Anita
Hunt, Regional Managing Director, East and North
Scotland for The Royal Bank of Scotland
National Customer Service Awards
NatWest
 “Best Bank for Mortgages” in 10 out of the
last 14 years
Your Mortgage Magazine
 “Best Banking and Financial Services
Award” – natwest.com
British Interactive Media Awards
 “Best Direct Mortgage Provider”,
4th win in five years
Your Money
 “Highly Commended Current Account
Mortgage Provider”
Mortgage Awards
 Finalist “Best Online Advertising” – NatWest
Student Online Campaign
Revolution Awards