RBS 2003 Annual Report Download - page 24

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Please find page 24 of the 2003 RBS annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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Retail Banking continued
22
Retail Banking
 Our ‘Back to
Branches’ campaign lets
customers choose who
they talk to. When
Margaret Bruce relocated
to Falkirk after 50 years
with our Chesterfield
branch she was able to
phone her branch direct.
 Residents and
traders were delighted last
summer when, 9 years after
closure, their local NatWest
branch in Bethnal Green,
was extensively refurbished
then re-opened by London’s
Mayor, Ken Livingstone –
part of our commitment to
serve local communities.
 12-2pm is our
busiest time so we’ve
increased the number of
staff we have serving in
our branches at this time.
 Saturday banking
has been extended at our
busiest Royal Bank of
Scotland branches in
response to customer
demand and now includes
a full banking service.
 Our Community
Development Banking Unit
provides specialist finance
and support for award
winning Recycle IT!
Award winning products and record levels of customer satisfaction mean
more consumers than ever are choosing to bank with us.
Make it happen