RBS 2005 Annual Report Download - page 13
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Group review
11
2005
Retail Markets
Chief Executive
Gordon Pell
Retail Banking
Geographical spread
UK
Retail Direct
Geographical spread
UK and Europe
Wealth Management
Geographical spread
UK, Europe, Asia and offshore locations
Retail Markets has the largest network of bank branches and ATMs in the UK; it has leading
positions in the UK in credit card issuing, merchant acquiring, consumer finance and
supermarket banking; and it provides services to clients through premier brands in UK
private banking and UK offshore banking. It offers a wide range of banking, financial,
insurance, life assurance, pension, credit card and charge card products and client services
for private, corporate, expatriate and offshore customers.
Retail Markets brands include The Royal Bank of Scotland and NatWest in retail banking
and credit cards. MINT and Tesco Personal Finance also offer cards, and a range of
products and services are available through The One account, First Active UK, Direct Line
Financial Services, Lombard Direct and other brands. Through Streamline and International
Merchant Services, which includes WorldPay and Bibit, we are the leading merchant
acquirer in Europe. Wealth Management brands include Coutts Group, Adam & Company,
Royal Bank of Scotland International and NatWest Offshore.
Market data
Largest retail network in the UK
2,274 branches
Largest ATM network in the UK
Over 14 million personal customers
Largest provider of banking services
to small and medium sized
enterprises (SMEs) in the UK
Over 1.1 million business customers
Market data
Over 17.5 million customer accounts
Over 11 million credit card and
storecard accounts in the UK
Over 2 million customer accounts
in Europe
Market data
Coutts – premier UK private banking
brand
Over 100,000 private banking
customers
Third largest foreign-owned private
bank in Switzerland
160,000 offshore customers