RBS 2005 Annual Report Download - page 30

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Make it happen
28
Retail Markets
Retail Markets continued
Wealth Management provides private banking and investment services to its global clients through a
number of leading UK and overseas private banking subsidiaries and offshore banking businesses.
Selected Awards
 The Royal Bank of Scotland – Best for
Overall Customer Service category
2005 Personal Finance and Savings Readership Awards
 NatWest Kirkham Branch – Customer Service
Team of the Year Financial Services Award
National Customer Service Awards 2005
 The Royal Bank of Scotland – Best Direct
Banking for the fifth year in a row
Your Money Direct Awards 2005
 The Royal Bank of Scotland – Best Online
Business Banking Provider for the second year in a row
Your Money Direct Awards 2005
 Lombard – Best Online Loan Provider
Your Money Direct Awards 2005
 NatWest Mortgages Direct –
Best Mortgage Provider
Your Money Direct Awards 2005
 Tesco Personal Finance –
Best Overall Provider
Your Money Direct Awards 2005
 NatWest Mortgages – Best Bank, Best Large
Loans and Highly Commended Remortgage Lender
Your Mortgage Awards
 The Royal Bank of Scotland –
Best Business Bank
Start Your Business Magazine
 First Active – Best Mortgage Lender of the
Year and Innovator of the Year
Mortgage Strategy Awards
 First Active – Best Remortgage Lender
Mortgage Magazine Awards and Mortgage Advisor
& Homebuyer Awards
 The One account – Best Current
Account Mortgage Lender
Your Mortgage Magazine
 Direct Line – Best Personal Loan Provider
MoneyFacts
 Streamline – Best Merchant Acquirer
2005 – Europe
Lafferty Group
 MINT – Best Credit Card Direct Mail,
Peoples Choice award
Tank!/Direct Marketing Association
 Commercial Cards – Best Business
Charge Card Provider
Business Moneyfacts
 Coutts – Best Private Bank in the UK
Euromoney
 Coutts – Best Private Bank for super-affluent
individuals (US$500k to US$1m)
Euromoney
 Coutts – Best Private Bank for high net
worth individuals (US$1m to US$10m)
Euromoney
 Coutts – Best provider of services to
artists and entertainers
Euromoney
 Coutts – Best provider of services to
sports players
Euromoney