RBS 2005 Annual Report Download - page 42

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RBS Insurance continued
40
RBS Insurance
RBS Insurance is the strength behind some of the UK’s biggest and best known
insurance brands offering customers more choice and better products.
 Churchill launched its new travel product in
June, with customers now able to tailor cover to
their individual travel needs.
 TRACKER, which specialises in recovering
stolen vehicles, was acquired in 2005. TRACKER
traced and recovered more than £36 million worth of
stolen cars and plant equipment over the year. In one
case, a vehicle was recovered in just 21 minutes.
 NIG held six SME Business Academy
roadshows throughout the country. The key
objective of these events was to build NIG’s profile
in the regions and forge close links with brokers
and SME customers.
 NIG joined imarket, the industry e-commerce
initiative designed to make it easier for brokers to
transact commercial business electronically.
 Continuing their consumer champion roles,
Direct Line and Green Flag were again the headline
sponsors of Road Safety Week. Organised by road
safety charity Brake each November to highlight
road safety issues, the 2005 theme was child
pedestrian safety.
 Direct Line partnered Durham Police in a
high profile campaign to tackle the problem of
uninsured driving. By the end of 2005, more than
1,000 uninsured vehicles, which Direct Line
estimates would have caused up to 2,000
accidents, had been removed from the streets
of Durham County.
Awards
 Direct Line – Car Insurer of the Year
Personal Finance Magazine
 Direct Line – Best Motor Insurance Provider
Your Money Magazine
 Direct Line – Best Online Motor Insurance
Provider
Your Money Magazine
 Direct Line – Best Household Insurer
Your Mortgage Magazine
 Direct Line – Special Achievement Award
Superbrands
 Churchill – Best Home and Contents
Insurance Provider
Your Money Direct Awards
 Churchill – Travel Insurer of the Year
International Travel Insurance Journal Awards
 Churchill – Customer Service Complaints
Team of the Year
The National Customer Service Awards
 Green Flag – Best Breakdown Provider
Your Money Magazine
 Green Flag – Best Online Breakdown Provider
Your Money Magazine
 Green Flag – UK Roadside Assistance
Company of 2005
Institute of Transport Management Awards
 NIG – Risk Management Product of the Year
(for All Risk Management (ARM))
European Risk Management Awards
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