RBS 2005 Annual Report Download - page 15

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Group review
13
2005
Manufacturing
Chief Executive
Mark Fisher
Geographical spread
UK and Europe
RBS Insurance
Chief Executive
Annette Court
Geographical spread
UK and Europe
Manufacturing’s diverse range of services supports
the customer-facing operations of the Group’s multiple
brands. It provides customer support via telephony,
account management, lending, mortgage processing
and money transmission.
Group Technology develops and maintains the infrastructure
and technology that supports the branches, ATMs and
internet banking for customers of Corporate Markets,
Retail Markets and RBS Insurance.
Purchasing is responsible for the vast majority of purchasing
undertaken by the Group, leveraging its scale to maximise
cost efficiencies.
The Group’s property portfolio is managed, maintained
and refurbished by Manufacturing, which also oversees
the property investment programme.
Market data
No.1 in the UK for cheque payments
No.1 in the UK for Bank Automated
Clearing System (BACS) transactions
No.1 in the UK for Clearing House
Automated Payment System (CHAPS)
transactions
Runs the UK’s largest ATM network
RBS Insurance is the second largest general insurer in the
UK and a growing provider of general insurance in Spain,
Italy and Germany. It sells and underwrites insurance via
the telephone, the internet, partnerships and a network of
brokers. Its brands, including Direct Line, Churchill, Privilege,
Green Flag and NIG, are some of the best known in the UK.
Market data
Second largest general insurer in the UK
No.1 for UK car insurance
No.2 for UK home insurance
25.9 million in-force policies
8.7 million UK car policies
4.6 million UK home policies
Largest tele-direct insurer in Spain
1.9 million international car policies