Bank of America 2004 Annual Report Download - page 15

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14 BANK OF AMERICA 2004
In addition to nearly 6,000 banking centers and the nation’s largest
bank-owned ATM network, Bank of America is the leading online bank,
with more than 12 million active online customers and nearly 6 million active bill-pay
customers—more than all other competitors combined. Customers make,
on average, 30 million electronic bill payments per month.
Consumer Banking product sales in 2004 increased 33% over the previous year, including 6.2 million
new credit card accounts, compared with 5.9 million the previous year.
The 11% retail deposit growth in 2004 was nearly double the national retail deposit growth rate of 5.6% in the same period.
Bank of America set a new standard in the remittance industry by eliminating SafeSend®
money-transfer fees for Chicago customers who send money to Mexico—the first step toward eliminating
those charges nationwide during 2005.