Bank of America 2004 Annual Report Download - page 18
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Small business owners want to work with bankers who provide a
one-stop shop for a broad range of financial services and who also understand their
challenges well enough to help them plan and make critical decisions.
BANK OF AMERICA 2004 17
We are the nation’s leading small business bank, serving more than 3 million small businesses
in our markets across 29 states and the District of Columbia, or nearly one in five.
More than 500 client managers provide one-on-one trusted advice to
nearly 200,000 businesses with more complex financial needs.
Established a new Client Development Group in 2004, a telephone-based team of client managers,
scheduled for enterprise-wide rollout in 2005.
Doubled the number of associates who are specially
trained to serve more than 2.5 million small businesses that use our banking centers.