RBS 2012 Annual Report Download - page 3
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01
RBS GROUP 2012
Contents
02 Essential reading
04 Our Core businesses
06 Our approach to business
08 Our customers
10 Our business and our strategy
10 Chairman’s statement
12 Group Chief Executive’s review
14 Q&As
15 Our key targets
16 Progress on our Strategic Plan
18 The economic environment
19 Our approach to risk management
21 Divisional review
22 UK Retail
23 UK Corporate
24 Wealth
25 International Banking
26 Ulster Bank
27 US Retail & Commercial
28 Markets
29 Direct Line Group
30 Business Services
31 Central Functions
32 Non-Core Division
33 Sustainability
34 Governance
34 Stakeholder engagement
34 Sustainable policy development
35 Sustainable Business Principles
36 Business review
107 Risk and balance sheet management
294 Governance report
351 Financial statements
487 Additional information
516 Shareholder information
527 Abbreviations and acronyms
528 Glossary of terms
536 Index